Partner Support Team Leader – Maternity Cover
Customer Care
Fixed Term
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The Role
We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.
The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.
Responsibilities
* Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
* Managing a team
* Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
* Supporting your team in achieving daily and weekly targets
Requirements
* Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
* Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
* Experience with Looker data platform is highly valued
Benefits Food
* Free Deliveroo Plus subscription (or equivalent)
* Monthly team lunches and opportunities to try new foods, depending on location
Work Life
* Flexible working hours and location
* Competitive parental leave policy
* Work-from-home kit
* Employee Assistance Programme
* Roolearn platform access for learning and development
* Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more
Compensation & Equity
* Competitive pay based on role and location
* Variable cash bonuses linked to individual and company performance
* Equity awards for senior employees, providing ownership in Deliveroo
* Headspace membership
* Gym or fitness memberships
* Private medical or wellbeing allowances, depending on location
Time to Recharge
* Annual leave and public holidays, increasing with tenure
* Paid day off annually for volunteering or charity support
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