Role Details - Review, classify and/or remove content according to client guidelines, using specific tools and channels; - Understand and remain updated on changing client policies and guidelines; - Investigate, resolve, and relay complex content issues to the broader Trust and Safety team; - Serve as an advocate for the user community; - Participate in process improvement initiatives that improve quality and efficiency of work; - Participate in continuous training programs and workgroup discussions for optimal development in the role; - Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe. - *ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable)._ Priority Skill Content Moderation Job Qualifications Basic Qualifications/Skills Needed: - Italian level C1 or above - English level B2 or above - Strong coping, emotional resilience, and stress-management skills - Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies - Strong attention to detail - Comfort synthesizing and analyzing information from multiple streams - Strong critical thinking and decision-making skills - Deep familiarity and passion for the internet, internet platforms, and internet culture - High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported - Ability to work well individually and as part of a team - Ability to work differing rotations/shifts and non-standard work hours - Flexibility in meeting changing business needs in a fast-paced environment - Commitment to quality, efficiency, and effectiveness - Previous business process outsourcing, customer service, or content moderation experience is a plus - Valid Work Permit; - Completed Compulsory Education (Minimum required); - Having over 18 years of age; - Availability to work in rotative shifts, on weekends and holidays. What we offer: - Integration in a solid and prestigious multinational company, leader in its sector; - Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities.