Summary
About us
The Mall Luxury Outlets, now part of Simon Property Group, is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best valorize their off-price sales.
Job Description
Your opportunity
The Mall Luxury Outlets is currently seeking a Welcome Services Coordinator, based at The Mall Firenze (FI), Italy and reporting to the Customer Experience Manger.
How you will contribute
* Supervise daily operations and provide feedback to every member of the team, in order to deliver an excellent customer service
* Manage planning, shifts and holidays of the Welcome Lounge team
* Ensure every member of the team maintains adequate standards of grooming and acts accordingly to company policies, contributing to the creation of a positive work environment
* Manage staff uniforms and IT equipment
* Manage talent performance and conduct one-to-one meetings according to HR guidelines
* Contribute to the enhancement of the services already available and promote the development of new ones in order to enrich the customer experience
* Act as the touch-point for clients visiting The Mall Luxury Outlets, welcoming them and acting as personal shopper on request
* Track individual travelers and groups, using The Mall Luxury Outlets digital tools
* Ensure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
* Liaise with The Mall Luxury Outlets partners to ensure the best services standard are met
* Monitor In Mall image and its consistency with The Mall Luxury Outlets guidelines, updating the Marketing team on a periodical basis
* Promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and clients’ feedbacks
* Contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption
Who you are
* Passionate about luxury hospitality
* An organized, yet flexible multi-tasking person
* A team leader with at least 4 years of guest services experience, preferably in a luxury environment, capable of managing a big team
* A professional with proven relational skills
* A fluent English and Italian speaker - any additional language will be considered a plus
* A team player willing to be part of a larger group with common goals
* A proactive person, with a positive approach
* Proficient user of MS Office Suite
Why work with us?
This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall Luxury Outlets and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
The Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-09-01
Schedule
Full time
Organization
DESIGN MANAGEMENT S.R.L. #J-18808-Ljbffr