SENIOR RECEPTIONISTRome, Italy (On-site)JOB PROFILEROMEABOUT KERTEN HOSPITALITYKerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimizing operations and driving profitability for forward-thinking investors, with a strong commitment to sustainability. KH develops ecosystem-driven destinations through partnerships across Food & Beverage, Retail, Entertainment, Art, and Wellness sectors.ABOUT THE PROPERTYCloud 7 RomeLocated in the heart of Rome, between Via del Corso and Via di Pietra, Cloud 7 Rome is a boutique hotel with 37 rooms, offering an immersive experience inspired by the authentic Roman dolce vita. The hotel features breakfast service, bar, and quick lunch, delivering a vibrant and lifestyle-driven guest experience.ABOUT THE ROLEReporting to: Receptionist Manager and Front Office ManagerLocation: Rome, ItalyThe Senior Receptionist is an experienced Front Office professional responsible for delivering exceptional guest service while ensuring smooth daily reception operations.This role requires a hands-on, proactive individual who can work independently, act as a key point of reference during shifts, and support the Receptionist Manager in overseeing operational flow and service standards. The ideal candidate combines strong technical skills with a natural guest-oriented approach in a boutique hotel environment.JOB DESCRIPTIONKEY RESPONSIBILITIESDeliver an outstanding guest experience from pre-arrival through departure, ensuring personalized and attentive service.Independently manage Front Office operations (check-in, check-out, reservations support, guest assistance).Handle guest requests, complaints, and special requirements with professionalism and efficiency.Support the Receptionist Manager in coordinating daily operations and ensuring serv