Responsibilities
* Provide pre-sales and after-sales technical service supintrt for the sales team;
* Assist customers in fault analysis and troubleshooting by telephone or email;
* Analyze related data and assist in improving data accuracy and customer satisfaction;
* Communicate with other departments and timely report product problems;
* Travel to provide on-site support and training to distributors and installers;
* Attend industry conferences and events;
* Other matters assigned by superiors.
Qualifications
* Background in science, major in electricity & electrical engineering is preferred;
* Three years or above relevant working experience, have a background in the renewable energy industry is preferred;
* Serious attitude, sense of responsibility, strong pressure resistance;
* Have strong communication skills and teamwork spirit, and have good customer service awareness.