Zahir Country House is a boutique hotel set in the Sicilian countryside, where contemporary art, nature, and hospitality meet.
We are looking for an experienced and detail-oriented Receptionist to join our team and represent the spirit of authentic, natural luxury that defines Zahir.
Role Description
The ideal candidate is proactive, organized, and passionate about hospitality. They will manage daily front office operations, ensuring a smooth and elegant guest experience from arrival to departure. This role requires both professionalism and warmth, with the ability to handle multiple responsibilities efficiently.
Main Responsibilities
• Manage check-in/check-out and guest relations with discretion and care
• Handle online and direct bookings (Booking, Expedia, PMS, Channel Manager)
• Maintain accurate guest records, invoices, and daily accounting reports
• Coordinate with housekeeping, restaurant, and spa teams to ensure seamless service
• Manage correspondence (emails, calls, and messages) in Italian and English
• Support administrative and back-office tasks when required
Requirements
* Proven experience as a receptionist or front office agent in a luxury or boutique hotel
* Strong knowledge of hotel management software (PMS, Channel Manager, POS, Excel)
* Excellent communication skills and fluency in Italian and English (French or German is a plus)
* Basic accounting and billing knowledge
* Strong organizational skills and attention to detail
* Warm personality, problem-solving attitude, and ability to work independently
We Offer
• Full-time position based in Noto (Sicily)
• Inspiring and elegant work environment surrounded by nature
• Growth opportunities within a refined and creative hospitality concept