Ph3Responsibilities /h3 ul liServe as the primary on‑site IT and SAP support contact for plant operations, ensuring uninterrupted production and material flow. /li liProvide first‑ and second‑level support for applications used in manufacturing (PP, MM, WM, QM, SD as applicable). /li liSupport issues related to day‑to‑day production and logistics transactions, including production orders, confirmations, goods movements, inventory adjustments, scrap, and cycle counts. /li liTroubleshoot and resolve SAP issues impacting shop‑floor operations, distinguishing between user/process, master data, and system defects. /li liSupport shop‑floor IT systems integrated with SAP, including scanners, label printers, terminals, and real‑time production data capture. /li liLog, track, and manage incidents through the IT service management tool and ensure proper escalation to SAP COE, AMS, Basis, or Infrastructure teams when required. /li liParticipate in major‑incident and root‑cause analysis discussions, providing plant‑level context and validating fixes. /li liAssist with SAP deployments, migrations, cutover, go‑lives, and hypercare, including testing, data validation, and user support. /li liSupport end‑user computing and local IT infrastructure, including workstations, printers, scanners, and connectivity issues, coordinating with central IT teams. /li liProvide hands‑on user assistance and basic training for SAP and plant IT tools, reinforcing standard processes and global templates. /li liAct as the local IT liaison between plant operations and corporate IT, ensuring clear communication and expectation management. /li liIdentify opportunities to improve system stability, user adoption, and operational efficiency at the plant level. /li /ul h3Experience /h3 ul li3+ years of experience in manufacturing IT or SAP application support. /li liHands‑on experience supporting SAP in a plant or shop‑floor environment. /li liExperience supporting manufacturing operations, materials management, or production planning. /li /ul h3Technical Functional Skills /h3 ul liWorking knowledge of SAP PP and MM (IM and QM exposure preferred). /li liUnderstanding of manufacturing business processes. /li liFamiliarity with shop‑floor IT systems. /li liExperience with RF devices, scanners, barcode systems, and label printing. /li /ul h3Professional Skills /h3 ul liStrong communication skills with the ability to engage plant operators, supervisors, and leadership. /li liAbility to work effectively under production‑critical and time‑sensitive conditions. /li liStrong ownership mindset with a focus on rapid resolution and business continuity. /li liWillingness to provide on‑site and off‑hours support during critical plant events (as required). /li /ul h3Work Environment /h3 ul liOn‑site presence at a manufacturing plant. /li liOn‑call or extended hours support during critical production or deployment windows. /li /ul pFor positions requiring a federal security clearance, your clearance level must be clearly identified on your resume. /p /p #J-18808-Ljbffr