PpContract Type: Permanent /ppCountry: ITALY /ppLocation: Parma /ppYour opportunity /ppField Technical Support Expert will report to Field Technical Support Manager. The main focus of the role will be: /pulliPerform Installation, start‐up, commissioning and test of Sidel’s high complex Equipments supplied to customers’ plants /liliPerform technical assistance during and after warranty period of high complex machines and troubleshooting in case of technical issues /liliSupport internal and external qualification of prototypes and technical modifications. /li /ulh3Your Mission /h3ulliStart up, commissioning, test and services on Fillers of high complexity. /liliTechnical assistance onsite during and after warranty period for high complex machines /liliIntervention on site in case of technical issues that require a specific RCA troubleshooting /liliImprove personal competences on complete combi, trade associated equipments and line equipments /liliSupport in the workshop for internal qualification of prototypes (run-off, assembly, test) /liliSupport onsite for external qualification of technical modifications and variants /liliResponsible of equipment performances at customer plant, based on technical, contractual and safety specifications /li /ulh3Your Profile /h3pbLevel Of Education And Languages /b /pulliEducation: Degree in Electrical Engineering and/or Technical professional qualification /liliLanguage requirements: Fluency in English is a must-have, a good level of French an advantage for your best local integration. /li /ulpbRequired Experience And Skills /b /pulliExperience in assembly and testing of complex machinery or field and service activities or technical assistance would be an advantage /liliDeep knowledge of automation devices (PLC, HMI devices focused on the motion control of the main brands as Allen Bradley, Elau/Schneider Electrics, BR and Siemens) and communication networks /liliCapable to manage stressful situations /liliOrganized, able to conceptualize ideas into professional reports /liliAttitude to problem solving (trouble shooting and RCA) and Customer oriented /liliGood Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.) /li /ul /p #J-18808-Ljbffr