Adecco Italia
Treviso, Italy
Adecco Italia spa is seeking a motivated individual to join a fast-growing insurtech startup specializing in roadside assistance. Founded by visionaries who identified a market gap and filled it with an innovative digital solution, the company has rapidly expanded from Italy to France and Spain, and will soon enter Germany in September 2024. Their goal is to become the leading provider of modern roadside assistance across Europe and beyond.
The company operates on a B2B2C model, collaborating with key automotive sector players such as insurance companies, car manufacturers, rental agencies, and mobility operators. Through their advanced digital platform, customers can request assistance and replacement mobility solutions in real-time, revolutionizing roadside help services.
They are looking for a motivated Customer Service Team Member to help optimize processes and set new standards of excellence in the sector. Are you ready to be part of this change?
Responsibilities:
1. Manage assistance requests in case of difficulties (e.g., breakdowns, stalls), interacting with customers in real-time.
2. Monitor and supervise the digital support process, intervening when necessary.
3. Ensure a positive experience through digital channels (chat, phone) and/or coordinate directly with the network of providers.
Requirements:
* Full availability to work shifts (24/7).
* Full-time contract.
* Good knowledge of Italian and English (Spanish or French is a plus).
* Experience in operations and/or customer service (preferred).
* Teamwork attitude.
Additional Information:
* 4-month fixed-term contract.
* Shift work, including nights and weekends (occasionally).
* Possibility of smart working or full remote work.
* Gross annual salary: €22,000.
* Expected start date: 01/08/2025.
* Position: Employee.
* Location: Milan, Italy.
* Availability: Full Time.
Candidates are invited to read the privacy policy in accordance with legislative regulations and are advised to be cautious of false job postings. For more information, visit the privacy section on our application page or the dedicated phishing warning page on adecco.it.
Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004). by helplavoro.it
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