The role We are looking for a Customer Success Manager to join our Mia-Platform group. As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success. Key Responsibilities Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations; Understand and align with the client’s business goals, challenges, and objectives to deliver tailored solutions; Collaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software; Identify and address any adoption roadblocks or challenges and develop solutions to overcome them; Proactively inform clients about product updates, enhancements, and new features Identify upsell and cross-sell opportunities that align with the client’s evolving needs and objectives; Work closely with the sales and marketing teams to drive additional revenue from existing accounts; Act as the primary point of contact for client concerns and issues, working closely with the support and technical teams to ensure timely resolution; Data Analysis and Reporting. Bachelor’s degree in a relevant field; Proven experience as a Customer Success Manager, Account Manager, Product Owner or similar roles in a B2B software company; Strong understanding of the software and technology industry; Excellent communication, presentation, and negotiation skills; Problem-solving and strategic-thinking abilities; Ability to analyze data and derive actionable insights; Customer-focused mindset with a passion for client success; Strong project management and organizational skills; Agile enthusiast. We offer A competitive total-reward package We offer a four-dimension package: Compensation (fixed and variable) Benefits Growth opportunities an inspiring Culture. Hybrid Workplace We believe in work-life balance and know that smart working is one of the tools to achieve a more human-scale lifestyle. We recognize the value of teamwork, combining smart working with in-presence moments to be able to compare, exchange ideas, and move projects forward. We typically work 50% of our time from the office. DE&I As stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion. L&D and perks Training path and access to Mia-Platform hub with a vastity of training courses Team building and many surprising events Ticket restaurants Insurance coverage for medical expenses Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travel, technology, etc.) J-18808-Ljbffr