About the Role
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As a
System Engineer
, you will be part of an engineering team based in Bologna and will initially collaborate with our R&D; team in Sweden to gain in-depth knowledge of our solutions.
Ultimately, you will be responsible for driving the execution of advanced material‑handling robotic technologies in Sicily.
In this role, you will be the key interface between the customer and the engineering team, taking the lead in troubleshooting, system startup, and issue resolution. You will collaborate with R&D; teams to ensure that customer feedback is effectively integrated into the system, driving continuous improvement and performance optimization.
Main responsibilities will include
Lead the deployment of systems at customer sites, ensuring proper installation, testing, functionality, and user training to guarantee seamless operation;
Provide advanced technical support to customers, addressing and resolving complex hardware, software, and control system issues both on‑site and remotely;
Troubleshoot and diagnose technical problems, collaborating with R&D; engineers to identify root causes and implement effective solutions;
Work closely with R&D; system engineers to understand new developments, system upgrades, and feature enhancements, while providing feedback from the field to drive continuous improvement;
Ensure that all technical support documentation is up‑to‑date, organized, and accessible for both internal teams and customer use;
Monitor system performance using diagnostic tools and software, implementing preventative measures to improve reliability and minimize downtime;
Identify opportunities for system optimization and improvement, contributing to the enhancement of both current and future systems. xkiyazw
What you need to be successful
Bachelor’s Degree in Robotics, Electrical Engineering, Mechanical Engineering, or equivalent, and at least 5 years of relevant professional work experience;
Strong understanding of system engineering principles, robotics, and automation technologies;
Experience in programming languages, C/C++ or Python, will be considered a plus;
Fluency in the English language, both written and spoken;
High availability to travel;
Strong attention to detail and well‑structured approach;
Interest in industrial production and desire to learn about new technologies;
Strong communication skills;
Ability to work independently and collaboratively.