Ph3General Manager Resort (Italy) /h3 h3Location /h3 pAnonymous Central Italy /p h3Salary /h3 p70000 gross per year /p h3Starting date /h3 pNovember 2025 (or to be discussed) /p h3Job Summary /h3 pThe General Manager will oversee all aspects of the resort’s daily operations ensuring the highest standards of service, guest satisfaction and profitability. The role requires strong leadership, financial acumen and a deep understanding of the Italian luxury hospitality market. /p h3Key Responsibilities /h3 pGuarantees the excellence of the guest experience in the resort. /p pEnsures an excellent employee experience within the resort and takes the necessary measures to improve onboarding, engagement and development. /p pEmbodies the spirit, values and managerial behaviors through leadership and stakeholder relationships including maintaining strong ties with the local ecosystem. /p pManages the resort efficiently and responsibly driving operational and financial performance while ensuring control and compliance with all key parameters including legal and safety aspects. /p pTakes full responsibility for the functioning of the resort within the allocated operational resources framework and timelines. /p pUses your experience and knowledge to address key corporate operational challenges collaborating effectively with various departments and contributing to cross‑functional projects. /p h3Requirements /h3 pThe General Manager reports directly to the Board of Directors. /p pInforms and updates the Board regularly on the progress of the season through meetings and reports. /p pWorks closely with all corporate departments (HR Finance Marketing) and with external professionals and partners supporting resort operations. /p pCollaborates closely with local partners and authorities. /p pLeads, inspires and develops the team reporting directly to him / her. /p pDiscusses and provides input on mobility development and career planning with the Corporate HR Manager. /p h3Hospitality Guest Relations /h3 pTask 1 : Build a strong relationship with guests ensuring each guest feels unique. /p pMaintains close personal and professional relationships with guests in the resort. /p pAnticipates guest needs and exceeds expectations. /p pManages conflict situations with active listening, flexibility and responsiveness. /p pTask 2 : Transmit corporate values to the team and ensure the spirit is reflected throughout. /p pEncourages the team to regularly put themselves in the guest’s position and show empathy. /p pAnalyzes guest satisfaction and proactively implements solutions. /p pMakes decisions on service adjustments based on field feedback and communicates these to Corporate Management. /p pWorking with corporate support teams ensures local regulations concerning guests are properly applied. /p h3Talent Development /h3 pTask 3 : Inspire the team. /p pUnites the team around a shared vision for the season aligning goals and results. /p pPersonifies the company culture and holds the team accountable to its values and managerial behaviors. /p pOrganizes regular updates meetings and social events for teams. /p pTask 4 : Manage the management team. /p pEstablishes and maintains management routines to ensure smooth resort operations and accountability within the leadership team. /p pUses delegation to develop direct reports competencies. /p pProvides regular constructive feedback to support professional growth. /p pEnsures managerial compliance with the Ethical Charter. /p pDemonstrates exemplary leadership and courage in all situations. /p pTask 5 : Ensure HR processes are implemented. /p pContributes to external recruitment in collaboration with the HR Department. /p pEnsures the proper implementation of team‑building processes (advance preparation discussion of HR priorities with Management and HRD visits to corporate offices to finalize team selection facilitates internal mobility between hotels). /p pIdentifies talent, provides guidance and facilitates development. /p pInvests in employee retention initiatives. /p pEnsures compliance with HR processes and labor regulations (non‑discrimination, equal treatment, hiring of foreign employees, use of fixed‑term or temporary contracts, working hours, rest days and paid holidays). /p pHas authority to apply disciplinary actions in coordination with Corporate HR. /p pTask 6 : Safeguard the quality of labor relations and compliance with labor law. /p pEnsures constructive professional relationships with the resort’s local partners. /p pOrganizes regular briefings and meetings with social partners. /p pShares joint responsibility with managers for maintaining a positive social climate. /p pEnsures compliance with local labor regulations related to employee representation, trade union rights and collective agreements in collaboration with HR. /p pImmediately informs the Board and HR Director of any conflicts or sensitive situations. /p h3Business /h3 pTask 7 : Achieve planned financial objectives and optimise resort profitability. /p presponsible pLeads operational reviews analysing actual and forecasted financial reports. /p pDrives the implementation of local sales initiatives and the optimisation of in‑resort revenue. /p pBuilds and maintains relationships with local partners. /p pDelegates audit follow‑ups to appropriate managers while ensuring full compliance with corporate procedures. /p h3Operations /h3 pTask 8 : Implement an organisation aligned with the brand identity. /p pApplies the guidelines established by the company. /p pAdapts the organisation based on the rhythm of the season and the resort’s specific features (key events, clientele type, occupancy levels, etc.). /p pTask 9 : Anticipate and manage risks in compliance with health, hygiene and safety regulations. /p pEnsures that teams follow all HHS (Health Hygiene Safety) regulations and that corrective and preventive actions are taken for any non‑conformities. /p pGuarantees a safe, healthy and respectful environment to protect people, property, business and brand image. /p pOversees the implementation and monitoring of HHS obligations: conducts regular inspections, identifies health, hygiene and safety issues and establishes corrective action plans (including food hygiene and logistics). /p pManages critical situations and crisis procedures within the resort informing the Board and corporate support teams. /p pTask 10 : Ensure the digital strategy is implemented across all resort operations. /p pEnsures that digital tools are effectively used and adopted by teams to manage resort activities. /p pMonitors the resort’s social media presence ensuring alignment with the brand. /p h3Required Skills /h3 ul liProven experience as a bartender in a fast‑paced nightlife or hospitality environment. /li liExcellent knowledge of mixology and drink presentation. /li liStrong communication and interpersonal skills. /li liPositive, energetic attitude with a team‑player mindset. /li liTattoos and piercings are welcome. We celebrate individuality. /li liEnglish proficiency required. /li /ul h3Key Skills /h3 ul liVeterinary Experience /li liHotel Experience /li liHospitality Experience /li liCost Management /li liManagement Experience /li liConflict Management /li liHousekeeping Management /li liProperty Maintenance /li liHotel Management /li liFinancial Report Interpretation /li liPL Management /li liSupervising Experience /li /ul h3Employment Type /h3 pFull Time /p h3Experience /h3 pyears /p h3Vacancy /h3 p1 /p h3Monthly Salary /h3 p70000 - 70000 /p /presponsible /p #J-18808-Ljbffr /pre /p