Transforming Healthcare through Exceptional Support
We are seeking a skilled professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing timely and accurate resolutions to customer inquiries and technical issues.
This is a unique opportunity to make a real difference in the lives of others by delivering exceptional service and support. If you have a passion for helping others and are looking for a challenging and rewarding career, then we want to hear from you.
The ideal candidate will possess strong communication skills, technical knowledge, and the ability to work effectively under pressure. Previous experience in a customer support or technical support role is preferred but not required.
In this role, you will have the opportunity to:
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Required Skills and Qualifications
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent in English and Italian. Additional European languages will be advantageous.
* Ability to travel 15% travel, overnight, within territory or locations.
Benefits
* This role offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
* Opportunities for career advancement and professional growth.
* A dynamic and supportive work environment.
Others
* This role is based On site.
* This position is eligible for a remote work arrangement in which you can work remotely from your home.