About the Brand and the Company
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Borsalino is a prestigious brand known for its high-quality hats and accessories, embodying a rich heritage and a commitment to craftsmanship.
Our mission is to provide exceptional products while fostering a culture of excellence, passion, and customer satisfaction.
About the Role
The Sales Advisor at Borsalino Boutique in Florence is responsible for representing the brand with pride and passion, ensuring the achievement of sales targets trough an exceptional customer experience
Key Responsibilities
Represent Borsalino as an ambassador of the brand: exhibit pride, passion and affinity for the brand through positive attitude, knowledge of the Brand history and values.
Welcome and approach customers displaying a cordial attitude, friendly manner and willingness to serve.
Answer customer's questions and solve their needs providing/delivering an excellent service.
Handle customer's complaints, ensuring issues are resolved in time guaranteeing high level of customer satisfaction.
Possess excellent product knowledge in order to be able to advise customers in the most optimal and precise manner.
Establish and nurture long-term relations with customers based on trust, caring and empathy.
Achieve and exceed sales goals through showing outstanding selling techniques, clienteling, sourcing new customers and building strong relationships with existing customers.
Act in line with Borsalino Selling Ceremony & Company Values.
Work within established guidelines, procedures, policies and standards of the Company.
Monitor and maintain visual merchandising standards on a daily basis, ensuring that all products are properly displayed.
Accurately process all transactions, including the operation of Cash Register.
Manage all the boutique's backoffice activities.
Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.
We are looking for a tempo pieno position ( 40 hours), temporary contract to replace a a collegue on maternity leave.
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Place of work: Borsalino Boutique, Florence, via Porta Rossa, 40
Qualifications
High school diploma/bachelor is a plus
Years of working experience in retail sales: at least 2/3 years in fashion/luxury brands
Required Skills
Sales techniques
Sales cerimonies
Customer orientation
Retail KPIs
English/ other foreign languages are a plus
Result orientation
Team working and collaboration
Flexility and adattability
Interpersonal skills
Pay range and compensation package: in line with seniority, from 3° to 4° level CCNL Tessili Industria)
Equal Opportunity Statement
Borsalino is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all candidates and employees.