Spa receptionist - bvlgari hotel roma

Additional Information
Job Number26074651
Job CategoryAdministrative
LocationPiazza Augusto Imperatore 10, Rome, Rome, Italy, 186
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: RAL 23.892,26 €

POSITION SUMMARY

The Spa Receptionist is responsible for managing all front desk operations within the spa, including entering, updating, and retrieving guest information, reservations, and treatment bookings in computer systems. The role includes responding to guest inquiries, ensuring accurate scheduling, and supporting a smooth and efficient guest journey.The position involves handling incoming and outgoing communications via email, phone, and other systems, as well as preparing correspondence and documents using standard office software. Responsibilities also include managing spa mail and documentation, maintaining organized electronic and paper filing systems, and ensuring accurate record keeping of all spa-related activities and transactions through computer and point-of-sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

WHAT WE OFFER

- Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
- Access to online training programs and a structured personal development plan
- Colleague recognition programs
- Preferential rates at Marriott Hotels and our outlets (subject to terms and availability)
- Company events (e.g., birthday celebrations, staff parties, etc.)
- Staff canteen available during working hours
- Uniform and internal laundry service
- Staff accommodation (subject to availability and eligibility)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.