On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
* Senior Service Specialist - Merchant Foundations Operations
* What you will do
As part of Klarna’s Merchant Foundation Operations team, you will provide high-quality professional service to our merchants by assisting them in solving pre- and post-purchase related problems or supporting various requests regarding Klarna’s products and services.
You will act as a point of contact for our merchants, communicating in an open, helpful, and engaging tone, focusing on finding the right solution for each case. You will interact with other departments within the company as well as third parties.
This role offers room for development and can open doors to new opportunities at Klarna!
* Who you are
Klarna is looking for ambitious people with tremendous drive! You should be passionate about your job and enjoy an ever-changing international working environment. You are self-driven, enjoy investigating issues, and reaching solutions. You will play an important role in taking Klarna to the next level, so you should desire to go above and beyond to produce the best results.
* You should have
Working proficiency in verbal and written English and Italian. Natural problem-solving abilities to see problems from a bird’s eye view, identify the core issues, and provide creative solutions. A minimum of 3 years of Merchant/Customer Service experience or a university education with at least 1 year of Merchant/Customer Service experience. Great communication skills to assist merchants and internal stakeholders. A collaborative and adaptable personality to face Klarna’s growth and turn challenges into success.
Read, understood, and have examples of how you embrace Klarna’s leadership principles, focusing on ‘Customer Obsession’ and ‘Deliver quality results’.
For this role, weekend/shift coverage is required.
* What we offer
Diversity & Community: With our diversity of skills, perspectives, and backgrounds, we create, innovate, and disrupt like no other. Diversity is part of who we are and essential to our success.
Ownership & Impact: Every voice matters. We’re organized into small teams, each focused on their own problem space, operating like startups.
Trust & Collaboration: Successes and failures are shared at Klarna. We work together, win together, and learn together. Our work policy promotes collaboration and flexibility, working 2 days in the office and 3 days remotely, with an annual financial contribution to enhance your flexible work environment.
* Challenges & Rewards
We support our employees with benefits like parental support, health, and wellness perks, reflecting our Swedish approach to employee care.
* About Klarna
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