Store Manager Job Description
The ideal candidate will have solid experience as a Supervisor/Assistant Store Manager in luxury/fashion retail and visual merchandising. The role requires strong communication and organisational skills, as well as the ability to analyse sales reports and react quickly.
Key Responsibilities:
* Achieving turnover targets
* Analyse sales reports and data to determine business needs and implement strategies
* Define individual objectives for sales advisers
* Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance
* Collaborate with the marketing team
Customer Service:
* Ensure the quality of customer service
* Ensure that the team maintains communication with customers
* Resolve customer complaints and support decisions made by sales advisers
Operations:
* Ensure the maintenance, presentation and organisation of the shop
* Ensure payment procedures are followed
* Monitor expenditure on inventory and staff adherence to procedures
* Set up staff schedules as required
* Manage the inventory and maintain good communication with members of the company
Visual Merchandising:
* Improving and maintaining merchandising guidelines
* Ensuring that the store is clean, organised and complies with management guidelines
* Work with the logistics and marketing teams to ensure that the store's assortment is correct
* Identify and communicate defective products as quickly as possible
* Communicate stock requirement
Human Resources:
* Participate in the recruitment, training and development of staff
* Develop and monitor training programmes
* Evaluate the performance of each staff member and provide constant feedback to improve performance
* Helping to resolve HR problems
* Ensuring that professional image and standards are respected and reflect the brand image