We are the Lottomatica Group, leader in regulated gaming in Italy and one of the largest European operators, in all areas of activity: sports betting, online gaming and amusement machines. We offer our customers safe and quality gaming experiences, through all channels, putting responsibility and sustainability at the core of the business. Being in Lottomatica is much more than being part of a company: it means contributing to a great and responsible entrepreneurial project. We are looking for a IT Technician Trainee with a minimum of 1-2 years of experience to join the Workplace Team based in Rome. The candidate will support the team in achieving goals, collaborating on projects, and providing technical user support. Main Activities: Provide end-user technical support, addressing daily technical issues on Windows OS clients and Hardware/Software components; Install and configure: Desktop, Laptop; Requirements: General knowledge of Digital Workplace (Personal Computers, Laptops, Mobile Devices, Internet, and On-prem/Cloud Applications); Experience in providing technical support and assistance to end-users; Skills in installing, configuring, and maintaining PC equipment and mobile devices; Knowledge of email service management: Exchange On-prem and O365, Google Mail; Familiarity with tools such as Teams, Outlook, Mail, Zoom, Skype, etc.; Proficiency in English. Will be considered a plus: Excellent verbal communication skills and customer orientation; Teamwork and collaboration attitude; Knowledge of social media platforms and tools for communication via social media is a plus. What We Offer: Paid internship; Company laptop; Continuous training on hard and soft skills; Internship allowance of €1,000 gross per month meal vouchers. What you will find in Lottomatica: Opportunity to work in the largest betting and gaming company in Italy and one of the largest in the world; Work in a very dynamic environment and improve your skills while acquiring new ones; Being challenged to provide impactful solutions for large organisations and have a direct impact on their employees; Opportunity to participate in charity, legality and responsibility projects through engagement in Fondazione Lottomatica; A defined corporate DNA model in which Inclusion, Value of Diversity, Excellence and Collaboration are the pillars; Being part of the world's number one company in the industry for ESG commitment; Lottomatica implements a policy that guarantees equal opportunities and promotes diversity and inclusion, against all forms of discrimination. At Lottomatica we believe that each person is unique and we consider diversity as a source of personal and organizational enrichment. We strive every day for ours to be an open, safe and inclusive environment, where each person can be fully himself or herself regardless of gender, religion, sex, age, ethnicity, nationality, disability, marital status or sexual orientation. Seniority level Internship Employment type Internship Job function Engineering, Analyst, and Information Technology Industries: Entertainment Providers J-18808-Ljbffr