Ph3Store Director – Milan (m/w/d) /h3 pDescrizione dell’offerta di lavoro Store Director (m/w/d) - Milan Via VerriOne crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours. br/Join RIMOWA as our Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design. /p h3Missions /h3 ul liElevate Luxury Retail: Drive Business Excellence. Implement strategies to elevate the luxury customer experience and achieve outstanding business results. /li liLead and Inspire: Build, manage, and develop a high‑performing team dedicated to excellence. /li liOperational Mastery: Oversee flawless store operations, collaborating closely with HQ. /li liVIP Client Management: Exceptional Service. Ensure customer service exceeds expectations at every touchpoint. /li liCultivate Loyalty: Develop and maintain a loyal customer base using advanced CRM tools. /li liBrand Ambassador: Strengthen relationships with VIP clients and manage PR engagements. /li liBusiness Development Performance: Maximize Sales. Drive sales performance, monitor KPIs, and implement strategic improvements. /li liMarket Insight: Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards. /li liPositive Culture: Foster a supportive work environment through goal setting, performance feedback, and team‑building activities. /li liTop Talent: Attract, recruit, and develop the best talent in the industry. /li liClient Care Excellence: Post‑Purchase Care. Manage client care services, optimizing processes for repairs, warranties, and exchanges. /li liCustomer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty. /li liOperational Excellence: Seamless Operations. Ensure smooth daily operations and effective cost control. /li liAdministrative Efficiency: Complete necessary paperwork and reporting accurately and on time. /li /ul h3Profil /h3 ul liBackground: Minimum 10 years’ experience, preferably in luxury retail. /li liProven track record in managing a high‑traffic store as a Store Manager. /li liExcellent interpersonal skills: effective communication both verbally and in writing. /li liStrong leadership skills with experience in training and coaching team members. /li liAbility to interact with clients in a sophisticated manner. /li liProficiency with digital tools and POS systems. /li liEducation: University degree (e.g., bachelor’s) in a related field. /li liAdditional Skills: Excellent problem‑solving skills and the ability to make sound decisions under pressure. /li liStrong organizational skills with the ability to multitask effectively. /li liProactive and innovative approach to improving store processes and customer experiences. /li liFluency in English and local language, additional languages are a plus. /li /ul h3Our Offer /h3 ul liA competitive salary based on your experience with additional profitsharing scheme. /li liLunch Tickets 9€ per day. /li liStaff discount on RIMOWA products as well as regular LVMH Family Friends offers. /li liYour own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract). Financial and psychological support through the LVMH Heart Fund. /li liAn international and exciting environment within the LVMH Group. /li liExciting projects and individual career development opportunities. /li liRegular product leadership trainings to continuously expand your know‑how in the luxury segment. /li /ul pReady to Elevate Your Career? Join a team that values luxury, excellence, and innovative thinking. Apply now and take your career to the next level with RIMOWA! Get to know us in advance on Instagram and Twitter: @RIMOWA or on /p /p #J-18808-Ljbffr