Artemest is a digital destination that offers unrivalled access to the world of Italian craftsmanship and design. Serving an audience of design professionals and enthusiasts, our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country’s most talented artisans. Our tightly curated collection spans furniture, lighting, décor, tabletop, art, and lifestyle objects handpicked by our discerning team. Each storied piece has a unique beauty and incomparable quality that reveals the skill and knowledge of its maker. CEO Marco Credendino and Creative Director Ippolita Rostagno launched Artemest in 2015 with a shared vision to bring the work of Italian artisans to the world stage. Headquartered in Milan, Italy, with a physical gallery, Artemest Galleria, in West Chelsea, New York, Artemest continues to grow its community while preserving Italian craft traditions. Position Artemest is looking for a clear-thinking, organized, and enthusiastic self-starter to work as the CRM Coordinator. The position will be working closely with the broader marketing team, developing strategies and initiatives to keep our customer base active and engaged. The successful candidate is precise, data-driven, and has a superior level of attention to detail. What will be your key responsibilities? Develop and implement strategies to increase customer engagement, retention, and loyalty across consumer and trade clients; Manage and safeguard our customer database, ensuring data accuracy and integrity while continuously enhancing our contact information; Analyze customer data to appropriately segment the customer base, creating personalized engagements and better customer experiences; Design and execute targeted campaigns to nurture relationships with our customers, planning both digital and physical touchpoints; Develop a customer loyalty program tailored for a luxury brand and relevant to the industry; Collaborate with sales, marketing, product, engineering, and operations teams to improve customer experience; Monitor and report on CRM activities. Requirements Who are we looking for? Knowledge of customer acquisition and retention strategies in digital contexts; Entrepreneurial mindset, with a positive can-do attitude; 3-5 years' experience in CRM roles, preferably in e-commerce or digital companies; Experience in building complex customer journeys, utilizing data to automate processes whenever possible; Strong analytical skills and familiarity with multivariate testing techniques; Experience in working with analytics/insights and translating data into actionable plans; Demonstrable attention to detail in managing complex projects and time-sensitive initiatives. Other information What Artemest offers : Permanent contract; Salary offer depending on the candidate’s experience and expertise; Opportunities for professional growth and salary reviews based on skill development; Work in an international environment, collaborating with a remote technology team; Training and participation in IT events and conferences; A positive workplace with a young, passionate team (average age 29); Encouragement to go beyond basic responsibilities and proactively contribute; An innovative, tech-oriented environment shaping the future of luxury commerce. J-18808-Ljbffr J-18808-Ljbffr