Who We Are
We are looking for new members in our Service Desk Support Team! Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office). With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client acts as a global sales promoter for the brands of the group and supports them in maintaining customer loyalty by offering a broad range of mobility services.
What You'll Be Doing
* Acting as main contact for incidents and/or service requests
* Solving incidents following existing documentation
* Call handling (inbound and outbound calls)
* Performing qualified registration of incidents and service requests
* Providing accurate information to other infrastructure support teams (2nd level support)
* End-to-end tracking of tickets
What You'll Bring Along
* Bachelor's degree in technical/non-technical fields would be nice to have
* Minimum 1-3 years of experience in customer support or call centers
* Strong problem solving and research skills
* Promptitude, proactivity and customer-oriented mindset
* An ITIL qualification is preferable but not essential
* Excellent command of both spoken and written German and English
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