What you'll need to have
- High leadership capabilities, including ability to lead the business through the team and with the store Commercial Team
- Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
- A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
- Ability in communicating in an inspirational way with the correct tone of voice
- Ability to organize and prioritize different tasks and processes
- Ability to identify business opportunities and to create a high commercial performance
- Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
- Knowledge of: Sales techniques, local market, Range and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs
- Good knowledge of the Italian and English language
What you'll be doing day to day
- Support your Team Leader in taking responsibility for the department goals in every channel and secure that action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store; follow up and act accordingly by using proven solutions and good examples
- Ensure the shop is in excellent shape as new and always fully and efficiently stocked with the four merchandising basics in place, and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
- Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability
- Be an active speaking partner with your Team Leader and team to have an effective collaboration between units and HQ, by keeping an active eye on the competition and sharing best practices and proven solutions
- Ensure that the team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience
- Support your Team Leader in recruit, onboard & develop the team, its individual members, and their talent to have engaged coworkers and ensure a succession planning
- Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering
- Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the
transformation of IKEA
We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life