1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionThis role has the overall responsibility for team success by setting, implementing, and monitoring individual and team objectives and targets, while ensuring adherence to company policies and procedures.Main Responsibilities:Monitor team performance and activityServe clients, identify their needs, and provide feedback on the success of filling jobsBuild and maintain internal and external relationshipsPrepare weekly and monthly reports and figuresHold regular meetings to discuss task delegation and review issuesSet quarterly targets and objectives in collaboration with the managerPromote respectful and open communicationAssist in interviewing and recruiting team membersPerform audits and quality checksIdentify opportunities for process improvementsHandle escalations from customers and internallyCheck attendanceTrain new team membersSupport the manager with local quotations and pricingJob Requirements:Graduate of any discipline8-10 years experience in ocean export within a multinational freight forwarderAt least 2 years of progressive supervisory experience in customer service in the freight forwarding industryTechnical knowledge of ocean export is essentialProject management experience is a plusExcellent communication and interpersonal skills, with strong analytical and decision-making abilitiesAbility to adapt quickly to changing policies and proceduresFluent in English (oral and written)Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionManagementIndustriesTransportation, Logistics, Supply Chain, and Storage
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