Job Description
Job Number: HOT0CA0E
Work Locations
Aleph Rome – Curio Via di San Basilio, 15 Rome 187
Overview
An F&D Supervisor is responsible for assisting with managing operations of all Food and Drink outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
Responsibilities
* Oversee operations of Food and Drink outlets
* Maintain exceptional levels of customer service
* Recruit, manage, train, and develop the team
* Assist with annual and mid‑year appraisals with team members under your responsibility
* Manage guest queries in a timely and efficient manner
* Work within budgeted guidelines
* Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
* Develop menus with other members of the Food and Drink team
* Accountable for monthly stock takes
* Incentivise team members to maximise sales and revenue
* Deputise for the Food and Drink manager in their absence
* Comply with hotel security, fire regulations and all health and safety legislation
* Assist other departments wherever necessary and maintain good working relationships
What We’re Looking For
* Previous Food and Drink Management or Supervisory experience
* Knowledge of Financial Systems
* Flexibility to respond to a range of work situations
* Committed to delivering high levels of customer service
* Willingness to develop team members and self
* Degree in Relevant Area
What It Will Be Like to Work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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