Social network you want to login/join with: Customer and Product Success Lead, Sassari Job Details: Role: Customer and Product Success Lead Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus Budget: 45K Company Overview: A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team. The company's goal is to revolutionize the sports data industry by expanding its products globally and enhancing its portfolio with cutting-edge betting solutions. Key Responsibilities Hire, train, and manage Customer Support agents, ensuring quality, 24/7 coverage, and managing schedules. Create or outsource Customer Support AI bots. Write guidelines for the Customer Support team. Manage Zen Desk settings and other communication channels. Coordinate communication between suppliers, partners, team members, and clients. Gather and analyze feedback from clients regarding operations, bugs, and performance. Organize, summarize, and report interactions with clients, traders, and suppliers, especially during crises. Ensure proper ticket reporting and smooth chat interactions. Collaborate with the Product Owner and team to refine and address bug tickets. Must Have Focus on client satisfaction. Understanding and passion for AI tools. Flexibility in working hours. Organized and detail-oriented. Ability to simplify complexity. Excellent communication, leadership, and teamwork skills. Experience in customer support, ideally in leadership or management roles. Why Join Us? Startup culture: Be part of an exciting journey from the ground up and share in our success! Talented team: Work alongside professionals from top global companies. Flexible environment: Remote work with a schedule that suits your lifestyle. Innovation-driven: Contribute to a constantly evolving company where your ideas matter. Collaborative team: Join a group that values teamwork, creativity, and brainstorming. Cutting-edge technology: Work with the latest in sports and data analytics. J-18808-Ljbffr