Ph3Cosmetology Consumer Experience Manager – CURION /h3 pbLocation: /b Clark, NJ /p pbJob Summary /b /p pThe Cosmetology Consumer Experience Manager is responsible for maintaining, managing, and elevating the client’s research program executed through the client’s onsite testing facility in Clark, NJ. The primary focus of the role is to cultivate a salon‑like experience for all participants in the local program and to ensure first‑class recruitment and logistics for research studies. This position will be proactive, consultative, and responsible for all testing facility participant workflows onsite at the consumer evaluation center. /p pbRole Objectives /b /p ul liWork with Curion and client teams on all onsite logistical ways of working. /li liManage a dedicated team of logistics staff including reception, cosmetology, data entry, product shipping, and hospitality. /li liWork with the client lead and cross‑functional partners to manage the program and consumer evaluation center participant logistics. /li liCoordinate internal Curion Partnership Solutions and external Curion resources to ensure quality and timely delivery of results. /li liStay current with company offerings and industry trends. /li liMentor developing team members by encouraging curiosity and growth. /li /ul pbResponsibilities /b /p ul liAct as the consumer evaluation center “experience liaison,” cultivating a spa/salon‑like experience for all visitors. /li liBuild trust‑based relationships with all participants who enter the testing center. /li liCollaborate with client team, reception, and logistics staff to efficiently schedule and track participation in real time for all client departments. /li liLiaise with onsite facilities and security teams as needed. /li liManage scheduling and participation tracking for new program participant intake. /li liPrepare materials and catering orders for onsite workshops. /li liSet in place and adhere to testing protocols according to best practices. /li liCreate and implement learning documents to transfer knowledge. /li liKeep inventory and handle new order requests for shipping supplies, office supplies and product giveaways. /li liOversee panelist customer service and act as first‑level escalation for any challenges or difficult conversations. /li liProvide supervision, technical direction, development, and mentoring to staff. /li liWork flexible hours to accommodate research execution needs. /li liCollaborate across all levels and functions: ARCs troubleshooting, incentive payments, participant issues and complaints. /li /ul pbQualifications – Required /b /p ul liMinimum 3 years prior salon or spa reception/administrative/customer service experience. /li li2+ years in project team leadership function or management. /li liExperience in consumer research is a plus. /li liProven success multi‑tasking in a fast‑paced environment. /li liHigh degree of ownership, accountability, and professional commitment. /li liStrong task management skills. /li liExtremely detail‑oriented, committed to quality, and able to check own work effectively. /li liClear communication across departments. /li liAbility to work independently and as part of a team. /li liAbility to remain calm under pressure. /li liAgile in a frequently changing environment. /li liAbility to handle multiple tasks while maintaining high accuracy. /li liExhibit exemplary customer service. /li liPreferred: Bilingual English‑Spanish. /li /ul pbQualifications – Preferred /b /p ul liARCs trained. /li liMS Office experience (Word, PowerPoint, Excel). /li /ul pbPhysical Requirements /b /p ul liEscort panelists to and from study execution area. /li liMake and receive phone calls. /li liType, use computer keyboard, and read computer monitor. /li liInteract with coworkers, clients, and consumers in person and over the phone. /li /ul pbCompensation and Benefits /b /p pHourly rate: $25.00‑$28.00 per hour, based on qualifications and experience. Benefits include a 401(k) retirement account with company match; health, dental, vision, basic life, short‑term and long‑term disability, accident insurance, critical illness insurance, pet insurance, flexible spending account (FSA), and more; paid time off (PTO); company paid holidays. /p pCurion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, disability, or veteran status. /p pbAbout Curion /b /p pCurion specializes in delivering impactful insights to the world's top CPG companies, helping them develop winning, repeatedly purchased products. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with proprietary Product Experience and Performance (PXP™) platform, connecting brands to consumers at every step. /p pCurion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought‑after tool within the industry. /p /p #J-18808-Ljbffr