PThe Department Manager works close to the Store Manager to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management. /ppstrongMain Responsibilities /strong /ppstrongCategory Sales Management and Business Development /strong /pulliLead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders /liliMonitor and achieve category department performance with relevant KPIs; /liliAnalyze the category business, propose and implement action plans to improve results; /liliSet category performance target for the team and individual with the Store Manager; /liliBe sensitive to competitors' trading activities and give feedback to Store Manager. /li /ulpbr/ppstrongClient Management /strong /pulliLeverage all clienteling tools to achieve Department and Store business goals; /liliDemonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities; /liliManage customer service quality, to meet customer expectations by offering excellent customer service standards; /liliImprove Mystery Shopper Results with action plans; /liliImplement appropriate CRM tools and develop loyal customer of particular product category; /liliAct as brand category ambassador to educate VIP and new Clients; /liliParticipate into ad-hoc Clientele projects. /li /ulpbr/ppstrongOperations and Visual Merchandising /strong /pulliEnsure that merchandize is properly managed, displayed, stored and maintained by team; /liliMaintain inventory accuracy and shrink rates within company standards; /liliReport to Stock Planning and Merchandising team when there is out of stock on best sellers. /liliMaintain the Visual Merchandising consistent with Company standards; /liliAlign periodically visual merchandising and sales performance; /liliMake the best out of the display and proximity storage /li /ulpbr/ppstrongTeam Management and Development /strong /pulliDiscuss individual performance every month and coach team members /liliMotivate the team so that they perform at their highest level to meet their individual and store objectives /liliOrganize the team in an efficient manner according to business needs and delegate responsibility /liliTranslate strategic and business goals into concrete and individual actions and objectives /liliConduct category training to the team /liliExecute the in-store training routine set by the Store Manager /li /ulpbr/ppbr/ppstrongProfile /strong /pulli5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category /liliMaster's Degree or equivalent is preferred /liliManages own image standards on a high level /liliStrong selling and communication skills are necessary /liliExcellent relationships skills, self-reliant /liliConfidence, organizational skills, professionalism /liliClient focus with great business acumen /liliAdministration and financial skills /liliComputer skills and Retail management system knowledge /liliGoal oriented approach, multitasking /liliFluency in English; a third language will be considered a plus /li /ul