Engagement Manager, ASEAN Professional Services
Job ID: 3196746 | Amazon Data Services Malaysia Sdn. Bhd. - E49
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‐off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‐specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross‐organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalated when appropriate, and drive projects to successful completion, while exceeding customer expectations.
Key job responsibilities
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and defining documentation standards
Basic Qualifications
- 5+ years of leading the delivery of IT projects with external customers or equivalent experience
- 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects
- Experience working as a Scrum Master or Product Owner across multiple cross‐functional teams
- Experience in leading the delivery of IT projects with external customers or equivalent
- Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
Preferred Qualifications
- Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C‐level executives, IT, and lines of businesses across organizations or equivalent
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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