Job Summary
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Entry level management position focusing on supporting day‑to‑day activities in Housekeeping, Recreation/Health Club, and Laundry. Works with employees to clean and maintain guestrooms and public spaces, completes inspections, holds people accountable for corrective action, assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education And Experience
* High school diploma or GED; 1 year experience in housekeeping or a related professional area.
* 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
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* Ensures knowledge and understanding of OSHA regulations are up to date.
* Oversees all lost and found procedures.
* Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
* Works effectively with the Engineering department on guest room maintenance needs.
* Understands and complies with loss prevention policies and procedures.
* Ensures all employees have proper supplies, equipment and uniforms.
* Assists in supervising an effective inspection program for all guestrooms and public spaces.
* Manages linen inventory and guest supplies and assists in ordering supplies as necessary.
* Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
* Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Ensuring Exceptional Customer Service
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* Handles guest problems and complaints, seeking assistance from supervisor as necessary.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Sets a positive example for guest relations.
Equal Opportunity Employer Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. xjrgpwk Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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