Mercier Consultancy is looking for an Italian Speaking Customer Support professional for our Client's Data Analytics division at a leading Tech Company! In this exciting Entry Level role' you will be the first point of contact for clients seeking assistance with our data analytics products and services. Your ability to communicate effectively in Italian will ensure that our clients receive exceptional support and guidance. You will be responsible for addressing customer inquiries' resolving issues' and providing insights that enhance the customer experience. Your technical knowledge and interpersonal skills will play a vital role in supporting our clients in navigating our analytics solutions. Responsibilities - Provide prompt and professional support to clients via phone' email' and chat - Address customer inquiries related to data analytics products and services - Diagnose and troubleshoot technical issues' ensuring timely resolutions - Maintain detailed records of customer interactions and support requests - Collaborate with the technical team to resolve complex issues - Provide feedback to improve customer support processes and solutions - Stay knowledgeable about our data analytics offerings and industry trends Requirements - Live in Greece - Fluency in Italian and English' both written and spoken - Strong customer service skills with a focus on client satisfaction - Technical aptitude to understand and support data analytics solutions - Excellent problem-solving skills and attention to detail - Ability to communicate complex information clearly and effectively - Prior experience in customer support or technical support is beneficial - Willingness to learn and adapt in a fast-paced tech environment Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package ( Flight' Transfer and Hotel ) - Support in finding your accommodation and commission fee paid by the client. - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - Fully paid training - Support In Finding Accommodation After Hotel - Fully Paid Training - And More