German international host/hostess

Questa posizione è in Costa Crociere S.P.A.

Riassunto dell'opportunità da parte della Joinrs AI : Costa Crociere S.P.A. cerca nuove risorse con almeno scuola secondaria in Turismo o discipline umanistiche e competenze linguistiche in inglese e tedesco a livello C1. Il ruolo prevede la traduzione di materiali e annunci, il supporto ai clienti di lingua tedesca e la gestione di comunicazioni a bordo. L'opportunità offre un ambiente di lavoro internazionale e dinamico, valorizzando entusiasmo e capacità comunicative.

Il processo di selezione sarà interamente gestito da Costa Crociere S.P.A..

Questa opportunità è disponibile su Genova - Italy, Milano - Italy, Roma - Italy, Napoli - Italy.

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### Explore Your Potential

### Who we are

Ahoy, global community! With 17000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

### What makes you unique

• Secondary school in Tourism or Humanities
• At least 6 months experience in tourism (i.E., reception, accompanying Guests)
• English & German at least at C1 level
• Being at ease with public speaking
• Being enthusiastic, a good communicator and problem-solving oriented
• Sales skills are a plus

### Live your ambition, lead your impact

You will act as reference point for German speakers removing language barriers to make sure Guests enjoy their cruise

### Translation & Announcements

• Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.E., embarkation travel talks, end of cruise)
• Acting as point of reference for German speaking guests doing public relations (i.E., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
• Making major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).

### Management of complaints and problem solving

• Providing translation services for medical emergencies, illnesses, or medical disembarkation of the Guest, accompanying them, when necessary, to the onboard infirmary or shore side hospitals to offer a dedicated service.
• Reporting or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.

### Support to revenue management services

Supporting the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.

### Safety Culture & Awareness

You will contribute to organizing onboard activities and promoting high health standards, supporting the ship's commitment to a safe and well‐managed environment.

##### Bring your ambitions to life. Join us and discover our ocean of possibilities!

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[#LI-REMOTE] [#J-MCITY]