Ph3Where we need you /h3pThe IT Service Specialist operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint. /ppThis senior position is responsible for harmonizing processes, integrating tools, automating workflows, and ensuring high-quality service delivery across all regions, directly supporting the Division’s ITDigital Target Operating Model 2.0 and its shift toward Digitalization and AI. /ph3Main responsibilities /h3ulliLead the design, implementation, and optimization of ESM services, workflows, and ITIL processes. /liliManage and standardize the divisional Service Catalogue across regions. /liliDevelop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives. /liliOversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management. /liliCollaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts. /liliDesign and maintain dashboards and reports for SLAs, automation, and performance monitoring. /liliEnsure adherence to ITIL best practices, security standards, and continuous improvement goals. /liliServe as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development. /li /ulh3How to convince us /h3ulliBachelor’s in Computer Science, Business / Management, or related field. /liliITIL v4 Certification (Managing Professional preferred). /liliAtlassian Confluence Admin or Atlassian Certified Professional desirable. /lili5+ years’ experience with global ITSM / ESM platforms. /liliStrong knowledge of Service Catalogue, ITIL / ESM processes, and automation. /liliExperience with Confluence and Atlassian tools (Jira, Automation for Jira) and integrations (Microsoft 365, Azure AD, monitoring tools). /liliSkills in dashboarding / reporting (Power BI or similar). /liliEnglish B2 / C1 required; German a plus. /li /ulpWe’re looking for someone with strong project management skills and the ability to coordinate effectively in a complex, international environment. You excel at communicating and building relationships with stakeholders, knowing how to train, engage, and influence teams across different regions. You have an analytical mindset and can turn KPIs and business needs into practical, measurable improvements. Proactive and self-driven, you know how to maintain a balance between global standards and local flexibility. /ph3What we offer /h3ulliIndividualized new-hire training plan, flexible working hours, overtime compensation, working time account, opportunity to work from home, free on-site parking, company canteen, supplementary pension plan, access to the Corporate Benefits web platform and discounts with local businesses. /liliOpportunity for professional and personal growth in a fast-paced environment with challenging objectives. /liliConsistent access to both internal and external training programs for personal and organizational development. /liliCertified as a FamigliaLavoro Audit-approved entity by the Autonomous Province of Bolzano. /liliThe opportunity to work within a modern, technologically advanced production plant while experiencing the values of an international family-owned business. /li /ulpIt is recommended to indicate any status falling under Law 68 / 99 when submitting your application. /ppIn the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aer and Propulsion. This means: We protect the environment while also improving the driving experience of millions of vehicles. /ppThe Röchling Group has been shaping industry worldwide for more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11,681 people is located in the places where our customers are – in 83 locations in 25 countries. /p /p #J-18808-Ljbffr