Job Requisition #: 033414 LN Technical Analyst (Open)
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Job Description
We are looking for a seasoned IT Application Technical Analyst & Administrator to support and continuously improve Greif’s global enterprise application landscape, with a primary focus on Infor ERP LN and its ecosystem. This role sits within the Global Applications Technical Support team. The main responsibility is operational excellence (run & optimize) of business‑critical systems, with contributions to ongoing improvements, automation, and selected project initiatives. We seek proactive individuals who take ownership, show initiative, and drive results beyond assigned tasks.
Key Responsibilities
Take end‑to‑end ownership of assigned application areas within ERP LN and related platforms.
Monitor, troubleshoot, and resolve complex technical and performance issues.
Drive root‑cause analysis and ensure sustainable fixes are implemented.
Ensure system stability, performance, and compliance with SLA and DR requirements.
Maintain and improve monitoring, alerting, and operational procedures.
Identify opportunities to improve, simplify, or automate recurring operational activities.
Contribute to enhancing system performance, reliability, and maintainability.
Explore and leverage modern technologies, including AI and low‑code tools, to improve support and efficiency.
Support and maintain Infor ERP LN, Infor OS, ION, LN UI, and related platforms.
Actively support technical implementation and enhancement activities.
Work closely with Integration, Development, and Infrastructure teams to support and improve end‑to‑end solutions.
Provide technical input during changes, upgrades, and project activities.
Education And Experience
Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
Minimum of 5 years proven experience with Infor ERP LN in a technical implementation & administration role.
Knowledge And Skills
Strong troubleshooting and analytical skills.
Solid knowledge of Linux/Unix and Oracle databases – strongly preferred.
Ownership mindset – takes responsibility and drives issues to resolution.
Proactive approach – identifies problems and improvements and takes action.
Hands‑on and pragmatic – able to operate effectively in an operational environment.
Continuous learning – interest in new technologies, including AI and automation.
Collaboration – works well across teams and cultures.
Experience with automation, scripting, or DevOps practices.Exposure to AI‑assisted tools/agents or low‑code platforms.
Familiarity with ITIL or structured support environments.
Important Note
This is a technical role requiring proven hands‑on experience with Infor ERP LN in a technical implementation or admin role. xjrgpwk Candidates without relevant ERP LN experience or with primarily junior profiles will not be considered.
EEO Statement
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