Junior ITPRO
Virtual srl, an ICT consulting Company, is looking for a highly motivated candidate to join our IT Team in Genoa office for the role of ICT Specialist to cover the following tasks:
Key Responsibilities
* Provide end-user support (Level 1 and basic Level 2) via ticketing system
* Install, configure and troubleshoot Windows client devices
* Manage user accounts and permissions (Microsoft 365, Active Directory)
* Support onboarding/offboarding processes (users and devices)
* Configure and support mobile devices (iOS and Android)
* Maintain IT documentation and knowledge base
* Support and guide junior Help Desk resources on daily activities
Requirements (Must-have)
* 2–4 years of experience in IT Support / Help Desk
* Good knowledge of Windows 11 troubleshooting
* Experience with Microsoft 365 (user management, basic administration)
* Basic knowledge of Active Directory (users, groups, password reset)
* Experience using a ticketing system
* Good communication skills with end users
* Ability to manage multiple requests and prioritize tasks
* Based in Genoa area
Nice-to-have
* Experience with Level 2 support activities
* Basic networking knowledge (IP, DNS, Wi-Fi)
* Experience with device deployment tools
What we are looking for
* Reliable and structured approach to daily support activities
* Ability to work both independently and within a team
* Proactive attitude in problem solving
* Attention to confidentiality and data handling