PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a FRONT & Back Office agent
We are looking for a dynamic and service-driven Front/Back Office Agent to join our 5-star boutique hotel team. This role combines exceptional guest relations with a proactive sales mindset, ensuring every interaction enhances the guest experience while supporting the hotel’s revenue goals. The ideal candidate will also play an active role in strengthening our online presence through professional engagement with social media and digital platforms.
Key Responsibilities:
- Deliver a warm and personalized welcome to every guest, ensuring a seamless check-in, stay, and check-out experience
- Maximize upselling and cross-selling opportunities for rooms, dining, and hotel services
- Handle reservations and inquiries with a focus on converting leads into bookings
- Monitor and support the hotel’s social media presence by engaging with guests online, encouraging reviews, and sharing content in line with brand standards
- Respond promptly to guest requests and feedback both onsite and digitally
- Support back-office administration and coordination across departments to deliver a flawless 5-star service
Requirements:
- Previous experience in luxury hospitality or guest relations preferred
- Strong sales and upselling skills with proven results in a customer-facing role
- Proficiency in PMS management system DirectHoliday, Booking engine SimplyBooking and MS Office
- Excellent communication skills and a confident, engaging personality
- Familiarity with social media platforms and their role in brand reputation
- Professional appearance, adaptability, and attention to detail
- Fluency in English; additional languages are a strong advantage
Contract: Tempo pieno
Duration: Seasonal (mid April to end of October) with possibility to renew or extend
Shifts:
- flexible
Experience:
- Professional experience in a 5* Boutique Hotel and minimum 2 years in the same position (Mandatory)
Lingua:
- English (Mandatory), a second foreign language will move your application to the top
All CVs must be sent with picture andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.
Job Type: Full-time