Operation Manager
Top 50 Fastest Growing Startups in Southern Europe 2024 (Sifted)
VC-backed, disrupting the rental market
About Us
At Zappyrent, we are redefining long-term home rentals by making the process easier, safer, and more efficient for both tenants and landlords. Our platform automates the rental journey, eliminating friction in a market ripe for disruption. Join a fast-growing team that is reshaping the real estate experience in Italy
The Role
We are looking for a former consultant (or a similar profile) who is willing to get their hands dirty and build the processes that will manage thousands of apartments across Italy.
We are looking for a process architect. You will work side by side with the COO to eliminate inefficiencies and scale operations without linearly increasing headcount.
What You'll Do
Process Engineering: Map the post-acquisition funnel (from booking to check-out) and identify where we lose time or margin.
Customer Experience Ownership: Design and build an experience that is consistently 10x better than existing alternatives, setting a new benchmark for how property management should feel for both landlords and tenants
Operational Excellence: Coordinate with operations function managers using data-driven insights and optimized workflows.
Automation & Tools: Implement and optimize the tech stack (Ai and automations) to reduce manual tasks to ZERO. Enable a model where people focus on high-value, human interactions with customers, while the underlying operations run 100% automatically in the background.
Scalability Planning: If volumes double tomorrow, you already have a plan in place to ensure the organization can absorb the impact.
Who You Are
Background: 2–3 years in a consulting firm or in BizOps / Operations roles within a high-growth scale-up.
Analytical Mindset: If you can't measure it, it doesn't exist. Excel is your native language, but you know how to turn numbers into concrete actions.
Startup Pragmatism: We're not looking for