Location: Venturina, IT
Department: Operations/Production/Manufacturing
Full-time or Tempo parziale: Full-Time
Job Type: Employee
Shift: Hybrid
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
Job Position Details
Position Job Title:
Customer Service Team Leader
BG and BU:
Film & Foil
Function:
Customer Service
Location:
Venturina / Gent
Line Manager’s Job Title:
Customer Service Manager
Contract Type:
Permanent
Job Purpose
The primary role of Team Leader is to provide first line support for both the customer service and external sales teams within the business.
The key focus will be the leadership, support, and motivation of the customer service team, in order to achieve the departmental KPI’s and targets, whilst maintaining a standard of excellence in the provision of customer service both internally and externally.
Where required, the Team Leader will be expected to manage a selected portfolio of accounts.
The Team Leader will also be expected to participate in any decision‑making process relating to the structure, organisation, and management of the customer service team, making recommendations, as appropriate, for ongoing development and improvement.
The Team Leader will also be responsible for implementing required Business Group processes and guidelines.
Job Dimensions & Scope INTERNAL AND EXTERNAL RELATIONSHIPS Internal – Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
External – Customers / External Sales / Suppliers
KEY DELIVERABLES
Lead the CS team to build customer loyalty through positive customer engagement and service excellence.
Identify, Implement and Maintain customer service processes, standards and key deliverables to support the customer‑centric organization.
Partner with all functional areas within the organization to ensure a world class customer experience.
Manage the team to consistently achieve agreed business targets and objectives.
Principal Accountabilities
Provide first line support for customer service and external sales teams
Lead and motivate the Customer Service Team
Identify and implement opportunities for people development
Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team
Prepare and present monthly reports as required by the Customer Service Manager
Review and improve existing processes and process controls
Identify and mitigate actual and/or potential risks
Support the introduction of new business
Manage the relationship between the team, plant functions and Plant General Manager
Lead, motivate and support the Customer Service Team
Manage performance and development of team members
Resolve service issues raised by the customer service team, liaising with relevant departments/external suppliers
Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
DIFOT: Support the team to achieve and/or outperform against target.
Finished Goods stock: maintain process to achieve targets
CDN’s: maintain process to achieve targets on response times and outstanding values
Evaluate and seek improvements to existing processes within the Customer Service Team
Support the team in successfully integrating new business
Qualifications/Requirements 1- Formal Qualifications and Experience
5+ years of experience in customer service, preferably in a manufacturing environment
Excellent communication skills in English and Italian (Dutch - nice to have)
Good excel skills, SAP and salesforce - nice to have
Bachelor's Degree in Business or Equivalent Study or Professional Experience
2- Specific Skills and Abilities
Customer Focussed
Results Orientated
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organisational skills
Ability to work as part of a multi structure team
Self‑motivated & Confident
Skilled negotiator
About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube
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