Role Context and Mission
Sebbene l'esperienza qualificato e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
As Global IT Sr Specialist ServiceNow, you will join the ServiceNow Platform Team and play a pivotal role in enabling new ways of working, driving adoption, and ensuring a seamless employee experience. You will act as the bridge between technology, business stakeholders, and end users—ensuring solutions are understood, adopted, and continuously optimized.
Key Responsibilities
Platform ownership & operational health
Own the overall health, availability, performance, reliability, and maintainability of the ServiceNow platform (production and non‑production).
Establish and operate proactive monitoring and operational routines (e.g., capacity/performance review, stability trends, platform risk register).
Ensure platform configuration aligns with scalable architecture principles, reducing long‑term complexity and technical debt.
Ensure the platform is secure, compliant, and aligned with enterprise security, risk, privacy, and audit standards.
Partner with security teams to implement and maintain access controls, role governance, segregation of duties, data protection, and secure integration patterns.
Lead platform readiness for audits and assessments; maintain evidence of controls and compliance.
Lead platform governance, including architecture standards and guardrails (e.g., “configure vs customize” policy, integration standards, naming conventions).
Lead platform governance, including development quality controls (code review, automated testing expectations, documentation standards).
Lead platform governance, including lifecycle management for customizations, scoped apps, integrations, and plugins.
Own technical design authority for platform‑wide decisions; chair or lead a platform governance forum as needed.
Delivery enablement & development pipeline ma