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We are looking for a Customer Success Consultant for one of our clients, which is the world’s leading AI localization software company.
This is a fully remote role, and the candidate has to be based in Italy, Greece, Poland, Bulgaria or Spain. Applications from outside these locations won't be considered.
About the Role
As a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.
Responsibilities
Relationship Building:
* Establish and maintain strong, long-lasting relationships with customers
* Understand customers' business goals and challenges to align product/service offerings with their needs
Account Management:
* Serve as the main point of contact for assigned accounts
* Monitor customer accounts, track usage, and identify opportunities for growth
Customer Advocacy:
* Encourage and facilitate customer advocacy, including testimonials, case studies and referrals
* Act as a voice of the customer within the company, providing feedback to improve products and services
* Proactively address and resolve customer issues or concerns
* Collaborate with cross-functional teams to ensure timely and effective problem resolution
Product Expertise:
* Develop a deep understanding of the company's products or services
* Stay informed about product updates and industry trends to provide valuable insights to customers
Renewal Management:
* Monitor customer accounts for renewal and work towards ensuring a high renewal rate
* Identify opportunities for upselling or cross-selling additional products or services
* Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues
* Stay informed about industry best practices and trends
* Continuously learn and build expertise across XTM group products, services and assigned customers
Qualifications
* Proven experience in customer success, account management or a related role in the Translation and Localization industry
Required Skills
* Excellent communication, negotiation and interpersonal skills
* Analytical mindset with the ability to interpret data and trends
* Familiarity with CRM software, key sales metrics and CS tools
* Ability to collaborate effectively with cross-functional teams
* Self-motivated and self-disciplined to work successfully in a remote environment
* Enthusiastic and “can do” attitude
Pay range and compensation package
* Base salary up to €35,000 + commissions
Interested? Please apply with an updated copy of your resume!
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