PpJoin to apply for the bField Service Engineer Emilia Romagna /b role at bAgfa Radiology Solutions /b. /p h3Company Overview /h3 pThe Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. /p pAgfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X‑ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting‑edge technology and services. /p h3Position Overview /h3 pThe Field Service Engineer supports and maintains DR and CR equipment, providing technical service and assistance on Agfa and third‑party products. The role is based at home with travel requirements. /p h3Location /h3 pHome‑based (travelling involved). /p h3Responsibilities /h3 ul liInstall and modify Agfa and third‑party products (DR and CR). /li liTroubleshoot Agfa and third‑party products; repair and replace on‑site and remotely. /li liAssist RD and HQ in problem solving and risk analysis. /li liTrain the customers. /li liEscalate problems to 2nd and 3rd tier support when necessary. /li liPerform preventive and corrective maintenance on Agfa products. /li liAssist internal and external customers (e.g. users, freelancers, colleagues across business areas, HQ) on‑site and remotely on technical questions and issues. /li liIdentify opportunities for upselling Agfa Services and Products and pass on upselling opportunities to sales as required. /li liManage return of equipment and parts in compliance with company procedures. /li /ul h3Qualifications /h3 ul liUniversity degree in Engineering, Electronics, Biomedical, Mechatronics or a related field. /li liAt least 3 years of experience installing and maintaining medical devices and healthcare products, especially X‑ray/DR systems. /li liExperience with networking and remote diagnosis software systems. /li liExperience working safely with electromechanical systems. /li liProject management skills are a plus. /li /ul h3Specific Skills /h3 ul liProactivity, flexibility, independence, own initiative, eagerness to act on short notice and adapt schedules, openness to new challenges, customer‑focus, positive mindset, and energy to implement change. /li liExcellent attention to detail, strong self‑motivation, effective communication with people, and willingness to travel for business on a daily basis. /li liAbility to fault‑find basic electronics to component level and strong analytical skills. /li liGood knowledge of X‑Ray/DR and Windows 7/10. /li liFull driving licence. /li liLanguages: Italian (native speaker level) and English (at least B2 level); other languages are a plus. /li /ul h3Values /h3 ul liOwn It – I do what I say, full accountability for results, finding solutions, and practicing ethical and safe behaviours. /li liPlay as One – Collaborate for a common goal, diverse perspectives, respect in communication, and support decisions for team benefits. /li liMove Forward – Embrace change, explore opportunities to innovate, give feedback and improve performance, and lead proactive solutions and continuous progress. /li liDrive Value – Make bold choices to maximize value creation, deliver exceptional customer value, add value to all stakeholders, and use data to generate key insights and outcomes. /li /ul h3Benefits /h3 ul liDynamic global organisation with a history of innovation and a strong product portfolio. /li liChallenging environment combined with a supportive management structure. /li liCompetitive salary and benefit package. /li liFriendly work environment surrounded by dedicated and professional colleagues. /li /ul h3Diversity and Inclusion /h3 pAt Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can achieve amazing outcomes, and our differences make our company, products, and services great. /p h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pCustomer Service and Engineering /p h3Industry /h3 pMedical Equipment Manufacturing /p /p #J-18808-Ljbffr