Resina Partners is supporting a leading Italian engineering plastics compounder in the search for a Technical Assistant to strengthen their customer support, troubleshooting, and application engineering activities.
The company:
A compact, agile plant specialising in engineering plastics and custom compounds for injection moulding applications.
Built on strong technical know-how and tight collaboration between production, QC, and technical management, the company is entering a phase where customer support needs to scale.
The role:
A hybrid position combining technical service, process troubleshooting, and basic formulation adjustment: ideal for someone who enjoys being in the field, solving issues, and acting as a bridge between factory and customers.
You will support clients during injection moulding (and occasionally extrusion), diagnose problems, guide parameter optimisation, and contribute to product customisation when needed.
Key responsibilities:
* Manage and support an existing customer portfolio through on-site visits, troubleshooting, and after-sales follow-up
* Provide technical assistance to customers for injection moulding processes
* Diagnose issues related to materials, parameters, machine setup or process conditions
* Support pre-sales activities (material tests, trials, sampling, customer evaluations) and provide post-sales assistance (corrective actions, technical reports, etc.)
* Collaborate with R&D and production to develop tailored solutions or adjust base formulations (fibreglass, fillers, additive levels, process parameters)
* Act as the interface between production, laboratory teams, and customers
* Participate in fairs, technical events, and regular client visits (mostly Italy; some occasional international travel involved)
What we’re looking for:
* 5+ years of experience in similar roles
* Solid knowledge of polymer materials and injection moulding (extrusion is a plus)
* Field experience supporting customers (not laboratory roles only)
* Confidence adjusting formulations and understanding key process variables
* Fluent Italian and good command of English
Preferred backgrounds:
* Engineering plastics compounders
* Injection moulders
* Plastics distributors with technical service teams
Why apply
* Join a technically strong, Italian compounding plant, with direct access to decision-makers
* Hybrid, hands-on role without corporate bureaucracy
* Competitive package: €45–60k based on seniority + company car + tailored bonus
Location & presence:
Base: Northern Italy
Presence expectations: 2-3 days/week
Resina Partners is a boutique recruitment firm specialised in the plastics industry.
🔔 Follow us to stay updated on new roles across the European plastics market. 🔔