Orange Business is here!About us
Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
The Senior Salesforce Consultant has the responsibility of the architecture, technical strategy and design of next Gen Salesforce solutions. You are supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. They support the delivery team during the solution build phase: they act as the technical single point of contact for the solution delivered and technically guide the assigned Orange design and build resources to ensure the solution meets customer expectations and results in customer satisfaction.
The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. Taking responsibility of collecting customer business and technical requirements, translating them into architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
Responsibilities:
* Engage in the early stages of sales process with key stakeholders and identify how Salesforce can solve the customer business challenges.
* Monitor and manage technical client relationships and status of ongoing engagements.
* Become client trusted advisor and contribute to customer Digital Transformation.
* Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.
* Recognize and assess client key business drivers and challenges.
* Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain.
* Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
* Produce customized architecture standards.
* Produce complex design documents.
* Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling.
* Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.
* Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …).
About you
Very proficient technical knowledge and experience in CRM solutions and specifically in Salesforce.
Core Salesforce Skills:
* Multi-Cloud Mastery(must have deep knowledge of most/all of these):
* Sales Cloud– lead/opportunity management, forecasting, sales automation
* Service Cloud(Voice)– case management, omnichannel support, knowledge base, CTI integrations
* Marketing Cloud– journey builder, email studio, personalization, integration with CDPs
* Experience Cloud– portals, communities
* Commerce Cloud,CPQ, andField Service(if relevant to your business or clients)
Salesforce Platform Development
* Apex, Visualforce, Lightning Web Components (LWC)
* Flows, Process Builder, and automation best practices
Integration and Data
* Salesforce APIs (REST/SOAP)
* Experience with middleware (e.g., MuleSoft, Boomi)
* Data modeling, ETL tools, and bulk data management (e.g., Data Loader, Shield)
CRM and Consulting Skills
* CRM business process knowledge: sales funnels, service SLAs, customer segmentation, etc.
* Ability tolead discovery workshops, document requirements, and create solution blueprints
* Change management anduser adoption strategies
What we offer
* Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
* Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
* Professional development: training programs and upskilling/re-skilling opportunities
* Career growth: Internal growth and mobility opportunities within Orange
* Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
* Reward programs: Employee Referral Program, Change Maker Awards
* Base salary from 2 410 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience. Please mind that the salary is only relevant for Slovakia Location.
Only your skills matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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