Job Opportunity: Service Manager Infrastrutturale Assurance IT APL Network S.R.L. is seeking a Service Manager Infrastrutturale Assurance IT for a client operating in the Bologna area. The selected candidate will be responsible for: Managing supplier resources to ensure compliance with contractual SLA (Service Level Agreement) and KPI (Key Performance Indicator) targets. Monitoring the functioning of assigned systems, ensuring operational quality by tracking tickets and planning maintenance activities. Coordinating and supervising the activities of the internal operational team and external providers delivering various services (Help Desk, miscellaneous assistance, etc.) in case of faults or incidents. Analyzing and prioritizing issues or needs expressed by the company. Proposing improvements to IT processes and management to achieve operational objectives. Producing periodic reports on activities performed by the teams and analyzing improvements, as well as verifying documentation of systems for Assurance and potential recovery from the Delivery Area repository. Ensuring complete, accurate, and continuously updated documentation of systems and procedures. Possessing knowledge of physical security systems such as video surveillance, access control, intrusion alarms, etc., including architecture, components, and operation. Understanding the platforms in use at Acantho: BMC Helix (for monitoring and managing tickets and supplier SLAs) and Genetec Security Center. The activity is primarily on-site but remote work options are being considered. Working hours: Part-time 50% Contract duration: From April 15 to December 31, 2025 This announcement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03. J-18808-Ljbffr