As the Front Office Manager at Sheraton Lake Como, you will lead a dynamic front-of-house team dedicated to delivering exceptional guest experiences aligned with Sheraton s service standards and the Marriott Bonvoy brand promise. You will oversee all front office operations including guest services, concierge, bell desk, and night audit ensuring seamless service delivery, operational efficiency, and team engagement.
Key Responsibilities:
* Supervise, train, and motivate the Front Office team to achieve the highest levels of guest satisfaction and brand compliance.
* Manage daily front desk operations, including check-in/check-out procedures, guest inquiries, and problem resolution.
* Ensure efficient coordination between Front Office, Housekeeping, Engineering, and other departments.
* Monitor and control departmental budgets, payroll, and operating expenses.
* Analyze guest feedback and implement action plans to continuously improve service quality.
* Maintain full compliance with Marriott International brand standards, policies, and procedures.
* Lead by example in delivering Sheraton s warm, genuine, and professional guest service culture.
* Oversee VIP arrivals, group check-ins, and special requests to ensure a personalized guest experience.
* Conduct regular performance reviews and foster a positive, team-oriented work environment.
Qualifications & Experience:
* Bachelor s degree or diploma in Hospitality Management or related field preferred.
* Experience in Front Office leadership roles within an international 4- or 5-star hotel.
* Preferential consideration for candidates with Sheraton or Marriott brand experience.
* Strong knowledge of Marriott s systems (Opera PMS, MARSHA, GXP, etc.) is a significant advantage.
* Proven ability to lead, motivate, and develop a multicultural team.
* Excellent communication, problem-solving, and interpersonal skills.
* Strong financial acumen and ability to manage departmental budgets effectively.
* Fluent in English (additional languages preferred).
What We Offer:
* Competitive salary and performance-based incentives.
* Opportunities for career growth within Marriott International.
* Employee benefits including discounted stays and dining across Marriott s global portfolio.
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