The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.
You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.
offer technical support to customers with a focus on design and Features & Benefits;
Training to customer, end user, consultants, specifiers of FP;
Commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems;
Provide technical support to customers and specifiers for water based product range
Organize and provide training and seminars
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work closely within the technical support team in EMEA
Assist our customers in complex projects to identify the systems and products they require
Provide technical support to customers and specifiers for water based product range
Provide technical support to colleagues with accurate technical information
Organize and provide training and seminars
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work closely within the technical support team in EMEA
Work closely with the sales, operations and marketing department to launch new products
The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan.
Background in technical / business development within the fire protection or related business
Engineering background (Mechanical/ Electrical/ Electronical) and understanding for the jargon within the contracting business
Good knowledge of Fire protection rules, experience in the design of systems would be an assets
Knowledge of special hazards engineering is nice to have
Italian and English languages are a must, French language skills would be an advantage, but are not a pre-requisite
You are able to build strong relationships and networks through trust and integrity
Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. we are a ship that has sailed through storms and emerged
Package: we offer competitive compensation that recognizes your expertise and dedication.
As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure
combined with the warmth and support of a tight-knit family. If you are interested in this position, please send your Curriculum Vitae and cover letter in English to