Job Description
Responsibilities
* Oversee implementation and auditing of reservations platforms
* Create reservations service standards, call quality guidelines, and communication templates aligned with Relais & Chateau standards
* Develop a thorough understanding of the hotel’s room categories, inventory structure, pricing strategy, and forecasting approach.
Reservations Operations & Guest Experience
* Lead all reservations operations to ensure accurate, timely handling of inquiries, bookings, modifications, cancellations, and special requests.
* Deliver an elevated, seamless, and personalized guest experience through every touchpoint of the reservations process.
* Ensure accuracy of guest profiles, preferences, billing instructions, and stay details in all systems.
* Collaborate closely with Front Office, Sales, Marketing, and Revenue to maintain consistent messaging and a cohesive pre-arrival experience.
* Monitor booking pace, pickup, and trends to support operational planning and guest readiness.
Team Leadership & Development
* Hire, lead, train, and mentor a reservations team capable of delivering polished, anticipatory, and thoughtful service.
* Conduct performance reviews, coaching sessions, and quality audits
* Lead regular departmental briefings to communicate updates on demand, events, and commercial priorities.
* Encourage a culture of excellence, teamwork, and continuous improvement.
* Work with the senior management to maximize occupancy, ADR, and segment profitability through strategic reservations handling.
* Implement upselling initiatives, stay controls, and overbooking strategies in line with revenue direction.
* Maintain accuracy in rate loading, inventory adjustments, and restrictions across all reservation channels.
* Ensure clean data integrity to support forecasting, reporting, and analytical accuracy.
Additional Information
Si offre:
* Contratto Indeterminato
* CCNL Turismo/Alberghi
* Disponibilità full-time, 6 giorni su 7
* Vitto e alloggio in appartamento condiviso (camera doppia), utenze a carico aziendale
* Formazione interna su procedure, gestione e standard Relais & Châteaux
* Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
* Possibilità di trasferte per formazione specifica
* Accesso agevolato ai servizi dell’hotel secondo policy aziendale
* Permanent contract
* Tourism CCNL
* Full-time availability, 6 days out of 7
* Board and lodging in a shared apartment (double rooms), utilities covered by the company
* Internal training on procedures, management and Relais & Châteaux standards
* Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
* Possibility of travel for specific training
* Discounted access to hotel services according to company policy
Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti