Provide 1st and 2nd line support (for users working on location and/or remotely); - Evaluate, categorize, log user's requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of Video Conferencing solutions as well as maintenance and operation and replacement of existing setup ; - Maintain, update and integrate Knowledge Base DB, procedures and working instructions; - Support inventory/asset management and reporting; - Communicate with end-users users on call status, installations, relocations and recovery of equipment; - Perform any other tasks deemed necessary. Please be informed this positions requires full on-site support. We encourage people with disabilities falling under categorie protette L.68/99 to apply. We do not discriminate based on disability. - At least 3 years of relevant work experience; - Experience with providing support to IT solutions, preferably related to Video Conferencing; - Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones is an asset; - Experience with 1st line networking (LAN, WiFi) is an asset; - Experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms is an asset; - Experience in O365 is an asset; - Work experience in an international environment is an asset; - Proactive and customer-focused mind-set with a courteous and respectful approach; - Excellent communicator with friendly attitude and active listening skills; - Flexible, enthusiastic and empathetic person with willingness to collaborate with others different tasks and also occasionally work outside of regular working hours to respond to operational needs; - Logical thinking, desire to learn and continuously develop; - Fluency in English, both written and spoken; - Good use of French is an asset; - Must be eligible to work in the EU.