Customer Success ManagerFluent in Spanish and English, Italian and/or Portuguese are nice to have.Remote – must be based in either Switzerland or Italy€71,000Due to an expanding product portfolio and global presence, a growing Network Security firm is hiring for a Customer Success Manager to engage and build meaningful relationships with Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.Key responsibilities will include:- Developing and managing customer portfolio.- Owning and driving the customer lifecycle – protect, nurture and deliver exceptional service to all customers.- Driving revenue growth by demonstrating successful achievement of customer guided value measures- Minimizing customer churn through customer success plans and customer lifecycle management.- Resolving customer requests and concerns ensuring improvements to customer experience.- Improving customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.- Working across departments ensuring proper customer visibility and outcomes are met.- Aiding in product design and product development through customer feedback.- Assisting in creating training courses and educational materials for other members of the department.The ideal candidate should have a proven track record in a customer success position supporting a technical product, experience onboarding customers and driving adoption. As well as strong experience conducting product demos and training, creating/maintaining account notes, developing and executing get-well plans and customer success playbooks.