Company Description
About Orient Express
About Orient Express Venezia at Palazzo Donà Giovanelli
Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
We are seeking a highly experienced and dedicated Maître d'Hôtel to lead the efficient and profitable operations of our luxury hotel's restaurants. In this pivotal role, you will be instrumental in delivering exceptional guest experiences by overseeing all aspects of restaurant service, staff management, and operational excellence, all while upholding our established standards and procedures. You will work closely with Restaurant Managers and collaborate synergistically with other hotel departments.
Key Responsibilities :
1. Operational Leadership: Plan and organize all restaurant activities, including staff assignments and floor plans, adapting to hotel occupancy and special events (weddings, conferences, etc.). Ensure impeccable cleanliness and optimal functioning of all resources.
2. Guest Experience Excellence: Warmly welcome guests, guiding them through their dining journey. Proactively manage staff to ensure every guest receives exceptional, personalized service, anticipating their needs, handling requests, and resolving any issues or complaints promptly. Continuously check guest satisfaction regarding food, beverages, and service to identify areas for improvement.
3. Team Management & Development: Lead, motivate, and manage restaurant staff (Chefs de Rang, Commis de Rang, Hostesses). This includes orienting, training, scheduling, coaching, and providing constructive feedback to foster continuous improvement and professional growth. Collaborate with Restaurant Managers and HR on development needs.
4. Interdepartmental Collaboration: Maintain constant alignment with other hotel departments to seamlessly manage specific occasions or VIP guests. Collaborate with the F&B Director, Assistant F&B Director, Special Events team, and Marketing for event planning and promotional initiatives.
5. Quality & Financial Oversight: Monitor restaurant quality and financial performance, actively contributing to the definition and implementation of improvement actions. Participate in inventory assessments to facilitate efficient replenishment.
Qualifications
6. Proven experience in a similar Maître d'Hôtel role within a 5-star luxury hotel or a high-end restaurant.
7. Demonstrated ability to lead by example with strong people management skills, capable of effectively coordinating diverse restaurant teams.
8. Sound knowledge of premium food & beverage products and the high-level service standards expected in a luxury environment (both individual guests and MICE).
9. Exceptional communication, public relations expertise, and high emotional intelligence to understand and anticipate guest needs.
10. Strong attention to detail, excellent organizational, planning, and problem-solving abilities, especially in challenging situations.
11. Maintain a constant professional and well-groomed appearance. Possess flexibility, adaptability, and the ability to work efficiently under pressure while maintaining quality and meeting deadlines.
12. Very good knowledge of Italian and English is required; French proficiency is a significant advantage.
13. Strong awareness of OHS procedures, hygiene standards, and HACCP requirements.
14. Legal right to work in Italy.
Additional Information
15. A competitive package (base salary and yearly bonus)
16. Medical Insurance, integrating Collective Labor Agreement one and extended to the family
17. Ticket Restaurant
18. Annual leave
19. ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
20. Learning & development: Opportunity to develop your talent and grow within your property and across the world!
21. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.