Company Description About Orient Express About Orient Express Venezia at Palazzo Donà Giovanelli Orient Express will open its second hotel in Italy at the exceptional in Venice.
Architect and interior designer Aline Amar d'Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in **** with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in ****.
Job Description We are seeking a highly experienced and dedicated Maître d'Hôtel to lead the efficient and profitable operations of our luxury hotel's restaurants.
In this pivotal role, you will be instrumental in delivering exceptional guest experiences by overseeing all aspects of restaurant service, staff management, and operational excellence, all while upholding our established standards and procedures.
You will work closely with Restaurant Managers and collaborate synergistically with other hotel departments.
Key Responsibilities : Operational Leadership: Plan and organize all restaurant activities, including staff assignments and floor plans, adapting to hotel occupancy and special events (weddings, conferences, etc.).
Ensure impeccable cleanliness and optimal functioning of all resources.
Guest Experience Excellence : Warmly welcome guests, guiding them through their dining journey.
Proactively manage staff to ensure every guest receives exceptional, personalized service, anticipating their needs, handling requests, and resolving any issues or complaints promptly.
Continuously check guest satisfaction regarding food, beverages, and service to identify areas for improvement.
Team Management French proficiency is a significant advantage.
Strong awareness of OHS procedures, hygiene standards, and HACCP requirements.
Legal right to work in Italy.
Additional Information A competitive package (base salary and yearly bonus) Medical Insurance, integrating Collective Labor Agreement one and extended to the family Buoni pasto Annual leave ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
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