Role: IT Support Engineer L2 (Backfill Support)
Location: Rome, Italy
Support Duration: From 18th May to 5th June 2026
Resource Requirement: 1 Backfill Engineer
Key Responsibilities – L2 IT Support Engineer
- Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications
- Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components
- Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications
- Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations
- Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management
- Perform laptop and desktop imaging, OS deployment, patching, and software installations
- Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems
- Provide VIP / Executive support with high-priority incident handling and quick resolution
- Manage AV and conference room technologies including meeting room setup and troubleshooting
- Support Active Directory, user account management, access permissions, and authentication issues
- Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DHCP, and DNS
- Coordinate with backend infrastructure, server, and application teams for issue resolution
- Provide Hands & Feet support for Network, Server, Storage, and Data Center environments
- Perform server mounting, rack and stack activities, cable management, device reboot, and console connectivity
- Support shared/network printers and enterprise compliance software installation and troubleshooting
- Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions
- Support after-hours activities, meetings, migrations, and critical business events when required
- Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders
Good to Have Skills
- L1/L2 network troubleshooting for LAN/WAN connectivity
- Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network)
- Experience with server hardware, rack labelling, cabling, and physical infrastructure support
- Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools
- Experience with ServiceNow ticketing and ITIL-based support environments
Ability to coordinate with vendors and backend teams for enterprise-level incident management
Important Note
* The backfill role requires onsite presence when the primary engineer is on leave or vacation
* Advance notice will be provided whenever your presence is required
* This is a long-term contract position